Refund Policy

Last updated 9 November 2026

Plans

• First payment: if Nabd doesn’t work for you, ask for a full refund within 7 days of your first plan payment, provided fewer than 500 messages were sent.
• Renewals: renewals are non-refundable once the new period has started, but you can cancel any time so your plan isn’t renewed.
• Upgrades: unused time on your previous plan is credited automatically at checkout.

Top-up credits

Message and AI credit packs are non-refundable once any credits from the pack have been used. Unused packs can be refunded within 7 days of purchase.

Service problems

If an outage on our side prevents you from using the Service for an extended period, contact us and we will compensate you with extended time or credits.

Bans

We cannot refund plans when a number is restricted or banned by WhatsApp because of how it was used.

How to request

Email [email protected] with your invoice number. Approved refunds are returned through Paymob to the original payment method within 5–14 business days.